Monday, 21 July 2008

web sites that dont let you buy !!!!!!

I want to rent a camper van for a few days.....searched on the web, found what looked like a good site to search for and book one, entered all my details, hit 'get quote' and look what happened .....
ADODB.Recordset error '800a0e79'Operation is not allowed when the object is open./enquiry2.asp, line 325.
As well as wasting my time I find this really sad....the company has invested significant time, energy and money on creating this web site. They had a prospect ready and willing to buy and they have just lost him. I don't really know why it gave this error and I shouldn't need to - I could phone them up, but I will just go to one of their competitors instead, because it will be easier and faster. The web is a great way to quickly promote your business and get customers. It is also a great way to loose them very quickly !
The morale of the story - make sure you get some potential customers to test the site and test it in different browsers.

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1 Comments:

At 21 July 2008 14:49 , Blogger Graham Jones said...

Sadly this is all too typical. Web site owners often simply test their sites in-house, on the computer the site was designed on. That would be rather like testing a new car in the factory, without ever sending it out on a road in rain, wind, fog, snow, ice etc. Car manufacturers test their cars in all conditions. It's such a shame that web site manufacturers (for that's what web site owners are) don't follow the same strategy.

 

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